Master Super Admin
Platform settings and tenant provisioning. Company-data support access requires explicit audited authorization.
View responsibilities →Roles & departments
The right responsibility. The right access.
Understand who owns the work—from platform administration through company and department responsibilities to individual staff accounts.
Platform access is different from company access
Master Super Admin manages platform settings and company provisioning. Company data access for support requires explicit audited authorization. Company Super Admin assigns granular rights inside the business.
Company roles and configurable reporting lines
A structure you can configure.
Master Super AdminSuper Admin / OwnerOffice AdminRegion ManagerBranch ManagerRSMSales ManagerManagerTeam LeaderBDOOrder BookerSupervisorHRCNC — Credit & CollectionAccounts DepartmentWarehouse AdminTransport AdminDriver / RiderIT DepartmentEmployee
This directory includes company operations and separately configurable sales roles; it is not one universal reporting chain. Branch scope and actual permissions are configured by the company.
Super Admin / Owner
Company administration, granular permissions, delegated responsibilities and controlled approval policies.
View responsibilities →Office Admin
Office and branch administration responsibilities assigned by the company.
View responsibilities →Region Manager
Coordinate authorized sales activity across assigned regions and route branch exceptions to the responsible company owner.
View responsibilities →Branch Manager
Coordinate an assigned branch, its supervisors and departmental handoffs. Review branch activity and escalate exceptions within delegated rights.
View responsibilities →RSM
Review configured sales-team progress and route order or customer exceptions within the assigned regional scope.
View responsibilities →Sales Manager
Coordinate the assigned sales team, monitor order-booking progress and raise pricing or fulfilment exceptions through approved workflows.
View responsibilities →Manager
Review assigned team work and route customer-order exceptions to the authorized approver. The company defines which manager tier this account represents.
View responsibilities →Team Leader
Follow team order-booking activity, support correction of incomplete orders and escalate exceptions to the authorized manager.
View responsibilities →BDO
Record assigned customer interactions and submit eligible order requests for the configured approval path.
View responsibilities →Order Booker
Capture customer orders, check required order information and submit bookings into the approval and fulfilment workflow.
View responsibilities →Supervisor
Follow assigned team activity, review operational progress and escalate issues to the responsible manager. Department and approval rights are configured separately.
View responsibilities →HR
Employee records, requests, HR ownership and the payroll connection.
View responsibilities →CNC — Credit & Collection
The department between HR and Accounts in the FieldPro role directory: customer credit review, assigned invoice collections and payment submissions for Accounts review.
View responsibilities →Accounts Department
Authorized financial review and business-record handoffs.
View responsibilities →Warehouse Admin
Stock reservation and warehouse dispatch within assigned scope.
View responsibilities →Transport Admin
Delivery assignment and coordination between warehouse, individual drivers/riders and accounts.
View responsibilities →Driver / Rider
Assigned deliveries, authorized delivery information and evidence/exception submission. No internal driver/rider management chain is required.
View responsibilities →IT Department
Helpdesk, device and asset context, consent-based assistance and approved backup/recovery duties.
View responsibilities →Employee
Own employee information, requests, assigned training and published payslips.
View responsibilities →Sales & Order Booking Teams
Region Manager, Branch Manager, RSM, Sales Manager, Manager, Team Leader, BDO and Order Booker, with company-defined responsibilities.
View responsibilities →Sales responsibilities can be nested.
Region Manager, Branch Manager, RSM, Sales Manager, Manager, Team Leader, BDO and Order Booker can be configured according to the business structure.
Drivers and riders remain individual accounts, with assigned delivery scope rather than a separate internal management chain.
Start with your businessMap your teams.
Map your teams.
Connect your workflow.
Explore the departments and handoffs that match your operation, then prepare a product enquiry around your company structure.