SLA Operations & Worker Health

What is in source, planned or awaiting integration.

• SLA operations dashboardSource present · live validation pending

  An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.

• Personal notice filtersSource present · live validation pending

  Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.

• Company approval SLA policySource present · live validation pending

  A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.

• Scheduled internal remindersSource present · live validation pending

  Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.

• Worker run and sanitized failure historySource present · live validation pending

  Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.

• Company health rules and seven-day trendsSource present · live validation pending

  Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.

• Scheduled health events and admin inboxSource present · live validation pending

  A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.

• Human acknowledgment historySource present · live validation pending

  Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.

• Health response SLA and incident reportSource present · live validation pending

  Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.

• Manual incident assignment, resolve and reopenSource present · live validation pending

  Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.

• Recipient-only assignment inboxSource present · live validation pending

  Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.

• Independent resolution approvalSource present · live validation pending

  A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.

• Explicit supervisor review permissionSource present · live validation pending

  Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.

• Department incident mapping and accountabilitySource present · live validation pending

  Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.

• Reviewer and department reportingSource present · live validation pending

  Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.

• Independent uptime monitoringDeployment / integration required

  A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Related role applications.

Company

Company Super Admin App

Company setup, delegated rights and business-wide oversight.

View application purpose →Application release pending

Branch

Branch Manager App

Coordinate branch operations, assigned supervisors and exceptions within delegated rights.

View application purpose →Application release pending

Assigned team

Supervisor App

Review assigned team progress and raise operational issues with the responsible department.

View application purpose →Application release pending

Support

IT Support App

Assigned support tickets, assets and approved assistance responsibilities.

View application purpose →Application release pending

Module access follows assigned rights. Application package releases and live connections are separate.

Where this module connects.

Source present · live validation pending. Release availability requires the relevant implementation, integration and validation work. The visual above is illustrative.