Company Super Admin App
Company setup, delegated rights and business-wide oversight.
View application purpose →Application release pendingControl / Source present · live validation pending
Security Incidents & Accountability
Turn recovery-download security events into reviewed incidents, assigned department responses and independent manager decisions.
What it is designed to manage
- Recovery access security dashboard
- Independent security review
- Incident acknowledgment and resolution
- Severity-based SLA policies
- Five-level internal escalation
- Recipient escalation responses
- Unanswered-response accountability
- Manager follow-up and independent decisions
- Rejected review rework
- Authenticated manager workspace
- Chained audit history and CSV
Tasks 51–64 provide incident and manager source workflows. Internal notifications require configured scheduled workers; external delivery and live security validation are separate.
Feature-by-feature availability
What is in source, planned or awaiting integration.
- Recovery access security dashboardSource present · live validation pending
Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.
- Independent security reviewSource present · live validation pending
Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.
- Incident acknowledgment and resolutionSource present · live validation pending
Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.
- Severity-based SLA policiesSource present · live validation pending
Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.
- Five-level internal escalationSource present · live validation pending
A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.
- Recipient escalation responsesSource present · live validation pending
A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.
- Unanswered-response accountabilitySource present · live validation pending
Per-level response targets, overdue response alerts and bounded 30-day department performance reports are present in source.
- Manager follow-up and independent decisionsSource present · live validation pending
Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.
- Rejected review reworkSource present · live validation pending
Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.
- Authenticated manager workspaceSource present · live validation pending
The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.
- Chained audit history and CSVSource present · live validation pending
New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.
Permissions & security requirements.
- Company scope and explicit permissions apply to every incident action.
- Review and decision duties are separated in the corresponding source workflows.
- Manual restrictions affect recovery grants only; they do not disable the entire employee account.
Related role applications.
Branch Manager App
Coordinate branch operations, assigned supervisors and exceptions within delegated rights.
View application purpose →Application release pending
Supervisor App
Review assigned team progress and raise operational issues with the responsible department.
View application purpose →Application release pending
IT Support App
Assigned support tickets, assets and approved assistance responsibilities.
View application purpose →Application release pendingModule access follows assigned rights. Application package releases and live connections are separate.
A practical view of the process
How the work moves.
01
Inspect scoped security events
02
Open and independently review the issue
03
Assign the incident and response targets
04
Route overdue response internally
05
Review manager follow-up
06
Independently decide, rework or close
Information coming in
- Recovery security event and review
- Severity and company SLA policy
- Active department membership
- Response notes and manager decision
Records & handoffs coming out
- Incident and assignment history
- Internal escalation dispatches
- Manager decision and rework history
- Bounded accountability reports and audit export
Connected departments
Where this module connects.
Source present · live validation pending. Release availability requires the relevant implementation, integration and validation work. The visual above is illustrative.
Start with your businessMap your teams.
Map your teams.
Connect your workflow.
Explore the departments and handoffs that match your operation, then prepare a product enquiry around your company structure.