Role profile / Assigned branch / team

Supervisor

Follow assigned team activity, review operational progress and escalate issues to the responsible manager. Department and approval rights are configured separately.

Role accountabilities

What this role is responsible for.

  • Follow assigned team progress and route incomplete work or exceptions to its owner.
  • Where explicitly assigned, review CNC follow-ups, route/visit progress, targets and independent incentive decisions.
  • For operational incidents, inspect permitted response records and perform independent resolution review only when specifically authorized.
  • Work only within assigned company, branch and department scope.
  • Send each record to the next authorized owner; decisions and approvals follow company policy.
Security & data safeguards

What this role can access—and what needs a separate grant.

  • Assigned team records only. Cannot alter role rights, view salary, release payment or approve own submitted transaction; sensitive actions are logged.
  • A supervisor title does not grant health.incidents.review or dashboard access. Resolution-review permission must be assigned separately; current dashboard/report access also requires company.update.
  • No self-review of a health resolution. Company-level source reports are not automatically filtered to a supervisor’s branch; branch delegation requires separate validation.

These are FieldPro security requirements and intended permission boundaries.

Operational sequence

Where this role enters the workflow.

1

Booking

Capture the customer order and submit it for the configured review.

Typical owner: Order Booker / Sales
2

Credit Review

Check assigned customer exposure; proceed, hold or route an exception under company credit policy. An order-booker sees status only.

Typical owner: CNC / Authorized Credit Approver
3

Approval

Approve, reject or return the order for rework according to company policy.

Typical owner: Assigned Approver
4

Stock Reservation

Reserve the stock for the approved order.

Typical owner: Warehouse
5

Warehouse Dispatch

Prepare the dispatch and record the transport handoff.

Typical owner: Warehouse Admin
6

Transport

Assign the delivery to an individual driver or rider.

Typical owner: Transport Admin

Each company sets its own owners, branch limits and approvals.

Expertise & module responsibilities

Workspaces connected to this role.

Each module shows what it manages, its process, information in and the records it hands off.

Administration

Branch Management

Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.

Module responsibilities & availability

  • Branch directory and company-to-branch structureAvailable
  • Branch Manager and Supervisor assignments with explicit responsibilitiesAvailable
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesAvailable
  • Sales teams, order bookers and assigned riders connected to their branchAvailable
  • Branch-level workflow visibility and authorized exception escalationAvailable
  • Company-wide oversight only for users assigned the relevant cross-branch rightsAvailable
Process, inputs & handoffs

Process

  • Define the company and its branches
  • Assign the Branch Manager, supervisors and department teams
  • Set record visibility and approval rights for each branch
  • Follow orders, stock, dispatch and delivery within the assigned scope
  • Escalate exceptions and review authorized branch summaries

Information received

  • Company and branch structure
  • Employee and department assignments
  • Configured access and approval policies
  • Branch orders, stock and delivery records

Records or handoffs produced

  • Branch workspace and responsibility map
  • Department handoffs with branch context
  • Authorized branch summaries and exception queues

Open full module details →

Control

Approvals & Workflow Automation

Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.

Module responsibilities & availability

  • Configurable sequential approvalsComing soon
  • Escalation and assigned notificationsAvailable
  • Reject and rework pathsComing soon
  • Separation of duties and restrictions on self-approvalComing soon
  • Manager approval and rework workspaceAvailable

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueAvailable

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upAvailable

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentAvailable

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationAvailable

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingAvailable

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Process, inputs & handoffs

Process

  • Create request
  • Route to assigned approver
  • Approve, reject or return for rework
  • Complete authorized handoff

Information received

  • Request and supporting records
  • Approval policy

Records or handoffs produced

  • Decision history
  • Authorized next action

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Operations

Sales Management

Show how a customer order moves from the sales team into approval and fulfilment.

Module responsibilities & availability

  • Customer ManagementAvailable

    Maintain assigned customers and their authorized business context.

  • Sales Quotations (Multiple Revisions)Available

    Keep quotation revisions and their approval history.

  • Quotation ApprovalAvailable

    Route the chosen quotation revision to the assigned approver.

  • Sales OrdersAvailable

    Turn an approved customer request into a controlled order.

  • Delivery ManagementAvailable

    Connect the order to warehouse dispatch and transport handoffs.

  • Sales Invoicing (Issue / Cancel / Audit)Available

    Manage invoice lifecycle through assigned issue/cancellation rights and audit.

  • Customer ReturnsAvailable

    Route eligible returns through the required warehouse and finance review.

  • Sales Reports & AnalyticsAvailable

    Review assigned team, customer and order activity.

  • Export to PDF / ExcelAvailable

    Provide permitted sales reports/documents in their appropriate export formats.

  • Integration with Warehouse & AccountsAvailable

    Carry source-linked stock and financial handoffs across departments.

  • Configurable sales responsibilities across region and branch teamsAvailable
  • Customer and order-booking contextAvailable
  • Approval handoff before fulfilmentAvailable
  • Order visibility across assigned sales rolesAvailable
Process, inputs & handoffs

Process

  • Book customer order
  • Submit for approval
  • Follow stock reservation
  • Track dispatch and delivery handoff

Information received

  • Customer request
  • Booked order

Records or handoffs produced

  • Approval request
  • Order fulfilment status

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Operations

Warehouse & Stock

Connect approved orders with stock reservation, warehouse preparation and a traceable dispatch handoff.

Module responsibilities & availability

  • Multiple Warehouses & LocationsAvailable

    Keep stock records tied to their company warehouse and location.

  • Stock In / OutAvailable

    Record authorized inventory movements and source references.

  • Goods Receipt (Local & Import)Available

    Receive goods against the relevant local or import record.

  • Delivery / DispatchAvailable

    Prepare and confirm authorized stock dispatch.

  • Stock TransferAvailable

    Move inventory between permitted locations with traceability.

  • Stock AdjustmentAvailable

    Require an approved reason and audit for inventory corrections.

  • Batch & Serial Number TrackingAvailable

    Trace goods using assigned batch or serial identifiers.

  • Expiry Date ManagementAvailable

    Track applicable product expiry dates and exceptions.

  • Stock Reports & ValuationAvailable

    Review balances and valuation using configured costing rules.

  • Integration with Sales, Purchase & ProductionAvailable

    Link stock handoffs only where the operating workflow is enabled.

  • Approved-order handoffAvailable
  • Stock reservation stageAvailable
  • Warehouse dispatch coordinationAvailable
  • Links between booked orders, stock and transportAvailable
Process, inputs & handoffs

Process

  • Receive approved order
  • Reserve stock
  • Prepare warehouse dispatch
  • Hand over to transport

Information received

  • Approved order
  • Available stock information

Records or handoffs produced

  • Reservation record
  • Dispatch handoff

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Operations

Transport & Dispatch

Make the movement from warehouse dispatch to individual driver or rider assignment understandable.

Module responsibilities & availability

  • Warehouse-to-transport handoffAvailable
  • Individual driver and rider assignmentAvailable
  • Delivery progress and exception coordinationAvailable
  • Accounts handoff after delivery reviewAvailable
Process, inputs & handoffs

Process

  • Receive dispatch handoff
  • Assign driver or rider
  • Coordinate delivery
  • Review completion or exception

Information received

  • Dispatch details
  • Authorized delivery assignment

Records or handoffs produced

  • Transport assignment
  • Delivery status

Open full module details →

Communication

Push-to-Talk & Field Communication

Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.

Module responsibilities & availability

  • Channel administration and permissionsAvailable

    Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.

  • One speaker at a timeAvailable

    Company/channel speaking-turn controls use a 15-second lease and a holder-only release.

  • Rider channel selectorComing soon

    Initial Flutter sign-in, secure token storage and read-only channel selection exist.

  • Live voice audioRequires provider setup

    Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.

  • Supervisor, sales, delivery and collection app coverageAvailable
  • Local offline communicationRequires provider setup
Process, inputs & handoffs

Process

  • Select an authorized company
  • Open a granted channel
  • Check transmit permission and acquire a speaking turn
  • Send voice through the configured media service when available
  • Release the turn and clear company state on sign-out

Information received

  • Authorized company membership
  • Channel grant and transmit rights
  • Configured media infrastructure

Records or handoffs produced

  • Permitted channel list
  • Speaking-turn state
  • Voice capability readiness status

Open full module details →

Communication

Emergency, SOS & Muster

Record company incidents, route them to authorized supervisors and track response, muster and escalation from one dashboard.

Module responsibilities & availability

  • Incident and database inboxAvailable

    Incident creation queues recipient-specific inbox entries for eligible active company admins and supervisors.

  • Supervisor emergency permissionsAvailable

    Separate view/respond/muster grants and revocation; acknowledgement and resolution require response permission.

  • Muster / headcountAvailable
  • Five-minute escalation workerRequires provider setup

    CLI worker queues eligible open non-drill incidents, with duplicate prevention and transaction locking. Cron activation remains pending.

  • Emergency dashboard and pollingAvailable

    Company inbox and incident details refresh every 30 seconds while visible; stale warnings and last-check time are displayed.

  • Push, SMS, siren and external dispatchRequires provider setup

    These delivery channels are not implemented; database polling is a best-effort status view.

Process, inputs & handoffs

Process

  • Create an authorized incident
  • Queue eligible company-recipient inbox entries
  • Authorized supervisor acknowledges and coordinates response
  • Record muster / headcount and incident updates
  • Escalation worker reviews eligible open incidents after five minutes
  • Resolve the incident through the assigned permission

Information received

  • Company incident details
  • Active company membership and emergency permissions
  • Authorized recipient rules
  • Muster / headcount updates

Records or handoffs produced

  • Recipient-specific incident inbox
  • Acknowledgement and resolution state
  • Muster summary
  • Escalation entries and dashboard status

Open full module details →

Finance

CNC — Credit & Collection

Manage customer credit accounts, assigned collection cases, follow-up history and payment submissions, with a controlled handoff to Accounts.

Module responsibilities & availability

  • Customer Credit LimitsAvailable

    Review configured limits and customer exposure with assigned approval authority.

  • Outstanding ReceivablesAvailable

    Follow unpaid invoices and outstanding balances in the assigned scope.

  • Collection Planning & TargetsAvailable

    Assign collection follow-ups and review target progress.

  • Payment ReceiptsAvailable

    Submit payment details for Accounts verification and authorized posting.

  • Aging ReportsAvailable

    Group outstanding invoices by due-date/aging context.

  • Collection Reminders (Email/WhatsApp)Available

    Send permitted reminders using configured communication providers.

  • Dispute & AdjustmentAvailable

    Track customer disputes and route adjustments to the authorized approver.

  • Collector PerformanceAvailable

    Review assigned collector activity and recorded collection outcomes.

  • CNC DashboardAvailable

    Bring credit reviews, follow-ups, disputes and payment submissions together.

  • Customer credit accounts with credit limit, payment terms and approval recordAvailable
  • Credit-account lifecycle: pending, approved, suspended or closedAvailable
  • Customer exposure review before the configured order approvalAvailable
  • Invoice collection cases with outstanding amount, due date and assigned collectorAvailable
  • Collection lifecycle: open, promise, disputed, settled or written offAvailable
  • Case timeline for calls, visits, promises, disputes, notes, escalation and reported paymentAvailable
  • Follow-up queue, promised amount/date and due-invoice aging contextAvailable
  • Cash, bank, cheque or other payment submissions with external referenceAvailable
  • Separate payment review: pending, approved, rejected, then authorized posting linked to the general ledgerAvailable
  • Receipt submission and independent reviewAvailable

    Create a customer receipt, submit it, and require a different authorized reviewer to approve or reject. Rejection requires a reason.

  • Approved-receipt allocationAvailable

    Allocate only approved receipts to the same customer and currency, with remaining receipt/invoice balance checks and a CNC subledger entry.

  • Customer receivables and CNC subledgerAvailable

    Record invoice due dates and currency, then inspect a customer ledger and currency-grouped balances. This is not a completed general-ledger integration.

  • Credit notes and allocation reversalsAvailable

    Submit adjustment requests and post the source adjustment only after independent authorized review.

  • Bank deposits and statement matchingAvailable

    Record company bank metadata, review deposits independently, import statement lines and manually match eligible approved deposits. This does not initiate a bank transfer.

  • Bank reconciliation exception queueAvailable

    Inspect stale pending deposits, unmatched statement lines and approved deposits awaiting a match.

  • Collector cash handoverAvailable

    The receipt collector can submit a bounded handover against their approved receipt. A different authorized reviewer verifies or rejects it.

  • Collector daily closingAvailable

    Compare approved receipts with verified handovers by collector, date and currency; require an explanation for shortage/excess and independent review.

  • Field collection routes and visit outcomesAvailable

    Plan collector routes, record visits and allow the assigned collector to complete or mark no-contact. Optional submitted coordinates are not independently verified device GPS.

  • Recovery targets and provisional performanceAvailable

    Set period/currency targets and compare approved receipt amounts. These figures do not prove bank-settled recovery; visit performance is a separate count.

  • Incentive proposals and independent approvalAvailable

    Configure basis-point plans, calculate eligible claim proposals and route claims to independent review. Approval is not payroll payment.

  • Promise-to-pay and dispute workflowsAvailable

    Record promises, fulfillment/break/cancel states, disputes, escalation and resolution. Forecast summary is descriptive, not predictive AI.

  • Collection follow-up queueAvailable

    Schedule follow-ups, complete/cancel tasks, generate reminder records and review a supervisor queue.

  • Communication templates and campaignsAvailable

    Record templates, campaign approval, planned communication history and manually reported outcomes. A manual status is not provider-verified delivery.

  • Customer consent and opt-outAvailable

    Store purpose/channel preferences with change history and cancel queued notices when consent is withdrawn.

  • Notification queue and controlled recoveryAvailable

    Use consent checks, idempotency keys, attempts, dead-letter records and independently reviewed recovery requests in the notification foundation.

  • Provider adapter and webhook foundationRequires provider setup
Process, inputs & handoffs

Process

  • Review the customer credit account and payment terms
  • Check exposure and route the order through the configured approval policy
  • Assign the due-invoice collection case and next follow-up
  • Record the call, visit, promise, dispute or escalation in the case timeline
  • Submit payment amount, method and external reference for review
  • Accounts reviews and reconciles the submission before authorized ledger posting
  • Update the collection case after the verified accounting outcome

Information received

  • Company-scoped customer and invoice records
  • Credit-limit approval and payment terms
  • Outstanding amount and invoice due date
  • Assigned collector, follow-up date and customer response
  • Payment amount, method and external reference

Records or handoffs produced

  • Credit-account approval and status history
  • Assigned case and next-follow-up queue
  • Dated collection-event timeline
  • Payment submission and separate review outcome
  • Authorized ledger reference and reconciled case outcome

Open full module details →

Workplace

Internal Office Mail

Give employees an internal company inbox for direct and department messages, with controlled attachments and personal read status.

Module responsibilities & availability

  • Employee inbox and sent messagesAvailable

    Recipients are company users, not public email addresses.

  • Department message routingAvailable

    An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.

  • Personal notifications and read statusAvailable

    Internal notices identify new messages and uploaded attachments.

  • Private attachment upload and downloadAvailable

    Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB.

  • Attachment lifecycle controlsAvailable

    Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.

  • Separate from public domain emailAvailable

    Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.

Process, inputs & handoffs

Process

  • Choose a colleague or permitted department
  • Write the internal message
  • Attach an allowed file using private storage
  • Recipient opens the inbox and reviews the notice
  • Archive personal messages or route follow-up

Information received

  • Authenticated company user
  • Recipient or department membership
  • Subject and message
  • Optional permitted attachment

Records or handoffs produced

  • Internal message and recipient records
  • Read/archive state
  • Attachment checksum and private metadata
  • In-app notice and audit record

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Workplace

Internal Messenger

Organize company chat in member-controlled threads, with incremental message polling and personal read cursors.

Module responsibilities & availability

  • Company-scoped chat threadsAvailable
  • Member-only message accessAvailable

    Thread participation and company identity determine which messages an authenticated user can access.

  • Incremental pollingAvailable

    Fetch up to 100 messages newer than the caller cursor from threads they belong to. Polling is distinct from WebSockets or background push.

  • Monotonic read cursorAvailable

    A thread member can advance their own read position. This is not a delivery confirmation or a read receipt for every participant.

  • Realtime media and pushRequires provider setup

    Realtime push, voice/video transport and mobile background delivery require separate infrastructure and validation.

Process, inputs & handoffs

Process

  • Create or join an authorized thread
  • Send a text message
  • Poll for newer member-visible messages
  • Advance personal read position

Information received

  • Authenticated company identity
  • Thread membership
  • Text message and cursor

Records or handoffs produced

  • Thread message history
  • Incremental results
  • Personal read position

Open full module details →

Control

Security Incidents & Accountability

Turn recovery-download security events into reviewed incidents, assigned department responses and independent manager decisions.

Module responsibilities & availability

  • Recovery access security dashboardAvailable

    Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.

  • Independent security reviewAvailable

    Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.

  • Incident acknowledgment and resolutionAvailable

    Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.

  • Severity-based SLA policiesAvailable

    Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.

  • Five-level internal escalationAvailable

    A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.

  • Recipient escalation responsesAvailable

    A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.

  • Unanswered-response accountabilityAvailable
  • Manager follow-up and independent decisionsAvailable

    Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.

  • Rejected review reworkAvailable

    Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.

  • Authenticated manager workspaceAvailable

    The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.

  • Chained audit history and CSVAvailable

    New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.

Process, inputs & handoffs

Process

  • Inspect scoped security events
  • Open and independently review the issue
  • Assign the incident and response targets
  • Route overdue response internally
  • Review manager follow-up
  • Independently decide, rework or close

Information received

  • Recovery security event and review
  • Severity and company SLA policy
  • Active department membership
  • Response notes and manager decision

Records or handoffs produced

  • Incident and assignment history
  • Internal escalation dispatches
  • Manager decision and rework history
  • Bounded accountability reports and audit export

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Control

SLA Operations & Worker Health

Monitor overdue approvals, scheduled-job health and assigned operational incidents, then track resolution review and department accountability.

Module responsibilities & availability

  • SLA operations dashboardAvailable

    An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.

  • Personal notice filtersAvailable

    Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.

  • Company approval SLA policyAvailable

    A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.

  • Scheduled internal remindersAvailable

    Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.

  • Worker run and sanitized failure historyAvailable

    Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.

  • Company health rules and seven-day trendsAvailable

    Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.

  • Scheduled health events and admin inboxAvailable

    A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.

  • Human acknowledgment historyAvailable

    Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.

  • Health response SLA and incident reportAvailable

    Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.

  • Manual incident assignment, resolve and reopenAvailable

    Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.

  • Recipient-only assignment inboxAvailable

    Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.

  • Independent resolution approvalAvailable

    A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.

  • Explicit supervisor review permissionAvailable

    Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.

  • Department incident mapping and accountabilityAvailable

    Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.

  • Reviewer and department reportingAvailable

    Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.

  • Independent uptime monitoringRequires provider setup

    A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Process, inputs & handoffs

Process

  • Configure company SLA and health thresholds
  • Schedule approval and health workers
  • Inspect notices, telemetry and open events
  • Assign an incident owner and department
  • Record investigation and resolution
  • Obtain independent resolution review
  • Follow department and reviewer accountability

Information received

  • Approval review age and company policy
  • Sanitized worker execution records
  • Health warning and acknowledgment
  • Assignee, department and resolution note
  • Separately granted reviewer permission

Records or handoffs produced

  • Internal reminder and escalation records
  • Worker-health events and response report
  • Assignment and recipient notice history
  • Resolution-review decisions
  • Department and reviewer summaries

Open full module details →

Role permissions and assigned module responsibilities are set by the company.
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