Transport
Assign the delivery to an individual driver or rider.
Typical owner: Transport AdminRole profile / Individual account
Driver / Rider
Assigned deliveries, authorized delivery information and evidence/exception submission. No internal driver/rider management chain is required.
Role accountabilities
What this role is responsible for.
- View assigned delivery instructions and submit delivery result, evidence or an exception.
- Work only within assigned company, branch and department scope.
- Send each record to the next authorized owner; decisions and approvals follow company policy.
What this role can access—and what needs a separate grant.
- Individual assigned deliveries only. Cannot browse other riders’ routes, edit order values or approve own delivery exception; evidence access and status changes are audited.
These are FieldPro security requirements and intended permission boundaries.
Operational sequence
Where this role enters the workflow.
Delivery
Submit the delivery outcome and required evidence or exception for authorized review.
Typical owner: Driver / Rider + ReviewerEach company sets its own owners, branch limits and approvals.
Expertise & module responsibilities
Workspaces connected to this role.
Each module shows what it manages, its process, information in and the records it hands off.
Driver, Rider & Delivery Evidence
Explain the last-mile workflow: assigned delivery, evidence submission, authorized review and the accounts handoff.
Module responsibilities & availability
- Assigned-delivery scopeAvailable
- Delivery evidence and exception review requirementsAvailable
- Permission-controlled evidence accessAvailable
- Available
Process, inputs & handoffs
Process
- Receive assigned delivery
- Perform delivery
- Submit evidence or exception
- Authorized review
- Accounts handoff
Information received
- Assigned delivery
- Delivery evidence or exception
Records or handoffs produced
- Reviewed delivery outcome
- Accounts-ready handoff
Transport & Dispatch
Make the movement from warehouse dispatch to individual driver or rider assignment understandable.
Module responsibilities & availability
- Warehouse-to-transport handoffAvailable
- Individual driver and rider assignmentAvailable
- Delivery progress and exception coordinationAvailable
- Accounts handoff after delivery reviewAvailable
Process, inputs & handoffs
Process
- Receive dispatch handoff
- Assign driver or rider
- Coordinate delivery
- Review completion or exception
Information received
- Dispatch details
- Authorized delivery assignment
Records or handoffs produced
- Transport assignment
- Delivery status
Branch Management
Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.
Module responsibilities & availability
- Branch directory and company-to-branch structureAvailable
- Branch Manager and Supervisor assignments with explicit responsibilitiesAvailable
- Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesAvailable
- Sales teams, order bookers and assigned riders connected to their branchAvailable
- Branch-level workflow visibility and authorized exception escalationAvailable
- Company-wide oversight only for users assigned the relevant cross-branch rightsAvailable
Process, inputs & handoffs
Process
- Define the company and its branches
- Assign the Branch Manager, supervisors and department teams
- Set record visibility and approval rights for each branch
- Follow orders, stock, dispatch and delivery within the assigned scope
- Escalate exceptions and review authorized branch summaries
Information received
- Company and branch structure
- Employee and department assignments
- Configured access and approval policies
- Branch orders, stock and delivery records
Records or handoffs produced
- Branch workspace and responsibility map
- Department handoffs with branch context
- Authorized branch summaries and exception queues
Push-to-Talk & Field Communication
Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.
Module responsibilities & availability
- Channel administration and permissionsAvailable
Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.
- One speaker at a timeAvailable
Company/channel speaking-turn controls use a 15-second lease and a holder-only release.
- Rider channel selectorComing soon
Initial Flutter sign-in, secure token storage and read-only channel selection exist.
- Live voice audioRequires provider setup
Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.
- Supervisor, sales, delivery and collection app coverageAvailable
- Local offline communicationRequires provider setup
Process, inputs & handoffs
Process
- Select an authorized company
- Open a granted channel
- Check transmit permission and acquire a speaking turn
- Send voice through the configured media service when available
- Release the turn and clear company state on sign-out
Information received
- Authorized company membership
- Channel grant and transmit rights
- Configured media infrastructure
Records or handoffs produced
- Permitted channel list
- Speaking-turn state
- Voice capability readiness status
Emergency, SOS & Muster
Record company incidents, route them to authorized supervisors and track response, muster and escalation from one dashboard.
Module responsibilities & availability
- Incident and database inboxAvailable
Incident creation queues recipient-specific inbox entries for eligible active company admins and supervisors.
- Supervisor emergency permissionsAvailable
Separate view/respond/muster grants and revocation; acknowledgement and resolution require response permission.
- Muster / headcountAvailable
- Five-minute escalation workerRequires provider setup
CLI worker queues eligible open non-drill incidents, with duplicate prevention and transaction locking. Cron activation remains pending.
- Emergency dashboard and pollingAvailable
Company inbox and incident details refresh every 30 seconds while visible; stale warnings and last-check time are displayed.
- Push, SMS, siren and external dispatchRequires provider setup
These delivery channels are not implemented; database polling is a best-effort status view.
Process, inputs & handoffs
Process
- Create an authorized incident
- Queue eligible company-recipient inbox entries
- Authorized supervisor acknowledges and coordinates response
- Record muster / headcount and incident updates
- Escalation worker reviews eligible open incidents after five minutes
- Resolve the incident through the assigned permission
Information received
- Company incident details
- Active company membership and emergency permissions
- Authorized recipient rules
- Muster / headcount updates
Records or handoffs produced
- Recipient-specific incident inbox
- Acknowledgement and resolution state
- Muster summary
- Escalation entries and dashboard status
Mobile & API Access
Explain role-based mobile work, manager approvals, notifications and the roadmap for supported API/provider connections.
Module responsibilities & availability
- Responsive Web DesignAvailable
Adapt authorized workspaces to supported screen sizes.
- Mobile-friendly InterfaceAvailable
Prioritize tasks and forms relevant to mobile users.
- Employee Self Service (ESS)Available
Provide employee-specific requests and published information.
- Manager ApprovalsAvailable
Expose only assigned approval work with applicable limits.
- Real-time NotificationsAvailable
Plan configured delivery channels and permission-aware routing.
- API IntegrationAvailable
Publish supported authorized integration interfaces as they are implemented.
- Third-party Services (Shipping, Customs)Available
Connect approved shipping, payment and messaging providers.
- Email / WhatsApp AlertsAvailable
Deliver configured business messages through approved providers.
- Mobile App (Android & iPhone installable app)Available
One installable app for Android, iPhone and desktop.
- Field Operations SupportAvailable
Connect assigned rider, sales, collection and supervisor tasks.
Process, inputs & handoffs
Process
- Sign in and select authorized company
- Open the assigned role workflow
- Submit the permitted action
- Receive configured status updates
- Sync or integrate through supported interfaces
Information received
- Authorized session
- Assigned workflow
- Configured device/provider connection
Records or handoffs produced
- Role-specific mobile action
- Notification state
- Supported integration handoff
