Role profile / Credit & Collection department

CNC — Credit & Collection

The department between HR and Accounts in the FieldPro role directory: customer credit review, assigned invoice collections and payment submissions for Accounts review.

Role accountabilities

What this role is responsible for.

  • Review customer credit accounts, payment terms and assigned credit-review requests.
  • Work assigned collection cases by outstanding balance, due date and next follow-up.
  • Record calls, visits, promises to pay, disputes and escalations with a dated timeline.
  • Submit payment amount, method and external reference for independent Accounts review.
  • Follow the case through reconciliation and authorized posting; keep reported payment separate from confirmed accounting receipt.
  • Manage permitted receipts, allocation, deposits, handover, daily closing, route outcomes, targets, promises, disputes and consent-aware follow-ups.
  • Work only within assigned company, branch and department scope.
  • Send each record to the next authorized owner; decisions and approvals follow company policy.
Security & data safeguards

What this role can access—and what needs a separate grant.

  • Scope customer, invoice and collection-case access to the assigned company, branch and collector/customer responsibilities.
  • Assign credit-limit changes, account suspension, credit release and write-off authority explicitly; record who decided and when.
  • Keep collector submission, Accounts review and ledger posting as separately authorized actions. A submitter must not approve their own submission.
  • A reported payment is not a posted receipt. Approved review must precede authorized, source-linked general-ledger posting.
  • Protect customer references and collection notes from unrelated staff; audit sensitive changes and exports. Salary and unrelated tenant records remain outside this role.

These are FieldPro security requirements and intended permission boundaries.

Operational sequence

Where this role enters the workflow.

2

Credit Review

Check assigned customer exposure; proceed, hold or route an exception under company credit policy. An order-booker sees status only.

Typical owner: CNC / Authorized Credit Approver
3

Approval

Approve, reject or return the order for rework according to company policy.

Typical owner: Assigned Approver
8

Accounts

Review the business and delivery handoff for the authorized accounting action.

Typical owner: Accounts Department

Each company sets its own owners, branch limits and approvals.

Expertise & module responsibilities

Workspaces connected to this role.

Each module shows what it manages, its process, information in and the records it hands off.

Finance

CNC — Credit & Collection

Manage customer credit accounts, assigned collection cases, follow-up history and payment submissions, with a controlled handoff to Accounts.

Module responsibilities & availability

  • Customer Credit LimitsAvailable

    Review configured limits and customer exposure with assigned approval authority.

  • Outstanding ReceivablesAvailable

    Follow unpaid invoices and outstanding balances in the assigned scope.

  • Collection Planning & TargetsAvailable

    Assign collection follow-ups and review target progress.

  • Payment ReceiptsAvailable

    Submit payment details for Accounts verification and authorized posting.

  • Aging ReportsAvailable

    Group outstanding invoices by due-date/aging context.

  • Collection Reminders (Email/WhatsApp)Available

    Send permitted reminders using configured communication providers.

  • Dispute & AdjustmentAvailable

    Track customer disputes and route adjustments to the authorized approver.

  • Collector PerformanceAvailable

    Review assigned collector activity and recorded collection outcomes.

  • CNC DashboardAvailable

    Bring credit reviews, follow-ups, disputes and payment submissions together.

  • Customer credit accounts with credit limit, payment terms and approval recordAvailable
  • Credit-account lifecycle: pending, approved, suspended or closedAvailable
  • Customer exposure review before the configured order approvalAvailable
  • Invoice collection cases with outstanding amount, due date and assigned collectorAvailable
  • Collection lifecycle: open, promise, disputed, settled or written offAvailable
  • Case timeline for calls, visits, promises, disputes, notes, escalation and reported paymentAvailable
  • Follow-up queue, promised amount/date and due-invoice aging contextAvailable
  • Cash, bank, cheque or other payment submissions with external referenceAvailable
  • Separate payment review: pending, approved, rejected, then authorized posting linked to the general ledgerAvailable
  • Receipt submission and independent reviewAvailable

    Create a customer receipt, submit it, and require a different authorized reviewer to approve or reject. Rejection requires a reason.

  • Approved-receipt allocationAvailable

    Allocate only approved receipts to the same customer and currency, with remaining receipt/invoice balance checks and a CNC subledger entry.

  • Customer receivables and CNC subledgerAvailable

    Record invoice due dates and currency, then inspect a customer ledger and currency-grouped balances. This is not a completed general-ledger integration.

  • Credit notes and allocation reversalsAvailable

    Submit adjustment requests and post the source adjustment only after independent authorized review.

  • Bank deposits and statement matchingAvailable

    Record company bank metadata, review deposits independently, import statement lines and manually match eligible approved deposits. This does not initiate a bank transfer.

  • Bank reconciliation exception queueAvailable

    Inspect stale pending deposits, unmatched statement lines and approved deposits awaiting a match.

  • Collector cash handoverAvailable

    The receipt collector can submit a bounded handover against their approved receipt. A different authorized reviewer verifies or rejects it.

  • Collector daily closingAvailable

    Compare approved receipts with verified handovers by collector, date and currency; require an explanation for shortage/excess and independent review.

  • Field collection routes and visit outcomesAvailable

    Plan collector routes, record visits and allow the assigned collector to complete or mark no-contact. Optional submitted coordinates are not independently verified device GPS.

  • Recovery targets and provisional performanceAvailable

    Set period/currency targets and compare approved receipt amounts. These figures do not prove bank-settled recovery; visit performance is a separate count.

  • Incentive proposals and independent approvalAvailable

    Configure basis-point plans, calculate eligible claim proposals and route claims to independent review. Approval is not payroll payment.

  • Promise-to-pay and dispute workflowsAvailable

    Record promises, fulfillment/break/cancel states, disputes, escalation and resolution. Forecast summary is descriptive, not predictive AI.

  • Collection follow-up queueAvailable

    Schedule follow-ups, complete/cancel tasks, generate reminder records and review a supervisor queue.

  • Communication templates and campaignsAvailable

    Record templates, campaign approval, planned communication history and manually reported outcomes. A manual status is not provider-verified delivery.

  • Customer consent and opt-outAvailable

    Store purpose/channel preferences with change history and cancel queued notices when consent is withdrawn.

  • Notification queue and controlled recoveryAvailable

    Use consent checks, idempotency keys, attempts, dead-letter records and independently reviewed recovery requests in the notification foundation.

  • Provider adapter and webhook foundationRequires provider setup
Process, inputs & handoffs

Process

  • Review the customer credit account and payment terms
  • Check exposure and route the order through the configured approval policy
  • Assign the due-invoice collection case and next follow-up
  • Record the call, visit, promise, dispute or escalation in the case timeline
  • Submit payment amount, method and external reference for review
  • Accounts reviews and reconciles the submission before authorized ledger posting
  • Update the collection case after the verified accounting outcome

Information received

  • Company-scoped customer and invoice records
  • Credit-limit approval and payment terms
  • Outstanding amount and invoice due date
  • Assigned collector, follow-up date and customer response
  • Payment amount, method and external reference

Records or handoffs produced

  • Credit-account approval and status history
  • Assigned case and next-follow-up queue
  • Dated collection-event timeline
  • Payment submission and separate review outcome
  • Authorized ledger reference and reconciled case outcome

Open full module details →

Control

Approvals & Workflow Automation

Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.

Module responsibilities & availability

  • Configurable sequential approvalsComing soon
  • Escalation and assigned notificationsAvailable
  • Reject and rework pathsComing soon
  • Separation of duties and restrictions on self-approvalComing soon
  • Manager approval and rework workspaceAvailable

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueAvailable

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upAvailable

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentAvailable

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationAvailable

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingAvailable

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Process, inputs & handoffs

Process

  • Create request
  • Route to assigned approver
  • Approve, reject or return for rework
  • Complete authorized handoff

Information received

  • Request and supporting records
  • Approval policy

Records or handoffs produced

  • Decision history
  • Authorized next action

Open full module details →

Finance

Accounts & Finance

Bring the financial handoff into view, linking approved purchases, reviewed deliveries and payroll information with authorized accounting work.

Module responsibilities & availability

  • Chart of AccountsAvailable

    Organize the company ledger accounts and their authorized use.

  • Journal EntriesAvailable

    Record and review source-linked accounting entries.

  • Accounts Payable & ReceivableAvailable

    Track supplier obligations and customer balances.

  • Bank ManagementAvailable

    Maintain authorized bank-account and reconciliation context.

  • Payments & ReceiptsAvailable

    Review payment/receipt records with controlled accounting posting.

  • Multi-Currency SupportAvailable

    Apply configured currencies, rates and accounting treatment.

  • Financial Reports (P&L, Balance Sheet)Available

    Produce reports that reconcile to the underlying ledger.

  • Budgeting & Cost ControlAvailable

    Compare permitted budgets and costs within assigned responsibility.

  • Tax Management (Country-wise)Available

    Use configured jurisdiction-specific tax profiles and maintained rules.

  • Integration with Sales, Purchase & PayrollAvailable

    Reconcile business handoffs before treating integration as complete.

  • Finance ownership and authorized record accessAvailable
  • Delivery-to-accounts handoffAvailable
  • Payroll and procurement connectionsAvailable
  • Source-linked financial reporting directionAvailable
Process, inputs & handoffs

Process

  • Receive approved business record
  • Review financial details
  • Record authorized accounting action
  • Reconcile and report

Information received

  • Approved business records
  • Reviewed delivery and payroll information

Records or handoffs produced

  • Accounting records
  • Financial reports and follow-up

Open full module details →

Administration

Branch Management

Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.

Module responsibilities & availability

  • Branch directory and company-to-branch structureAvailable
  • Branch Manager and Supervisor assignments with explicit responsibilitiesAvailable
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesAvailable
  • Sales teams, order bookers and assigned riders connected to their branchAvailable
  • Branch-level workflow visibility and authorized exception escalationAvailable
  • Company-wide oversight only for users assigned the relevant cross-branch rightsAvailable
Process, inputs & handoffs

Process

  • Define the company and its branches
  • Assign the Branch Manager, supervisors and department teams
  • Set record visibility and approval rights for each branch
  • Follow orders, stock, dispatch and delivery within the assigned scope
  • Escalate exceptions and review authorized branch summaries

Information received

  • Company and branch structure
  • Employee and department assignments
  • Configured access and approval policies
  • Branch orders, stock and delivery records

Records or handoffs produced

  • Branch workspace and responsibility map
  • Department handoffs with branch context
  • Authorized branch summaries and exception queues

Open full module details →

Communication

Push-to-Talk & Field Communication

Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.

Module responsibilities & availability

  • Channel administration and permissionsAvailable

    Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.

  • One speaker at a timeAvailable

    Company/channel speaking-turn controls use a 15-second lease and a holder-only release.

  • Rider channel selectorComing soon

    Initial Flutter sign-in, secure token storage and read-only channel selection exist.

  • Live voice audioRequires provider setup

    Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.

  • Supervisor, sales, delivery and collection app coverageAvailable
  • Local offline communicationRequires provider setup
Process, inputs & handoffs

Process

  • Select an authorized company
  • Open a granted channel
  • Check transmit permission and acquire a speaking turn
  • Send voice through the configured media service when available
  • Release the turn and clear company state on sign-out

Information received

  • Authorized company membership
  • Channel grant and transmit rights
  • Configured media infrastructure

Records or handoffs produced

  • Permitted channel list
  • Speaking-turn state
  • Voice capability readiness status

Open full module details →

Insights

Reports & Analytics

Review company and department dashboards, operational reports, financial summaries and permitted exports with source-linked metrics.

Module responsibilities & availability

  • Company & Department DashboardsAvailable

    Present summaries only within the viewer’s authorized scope.

  • Sales, Purchase, Stock ReportsAvailable

    Review operational source-linked summaries and exceptions.

  • Financial ReportsAvailable

    Reconcile finance summaries to the underlying ledger.

  • Import / Export ReportsAvailable

    Review configured trade movement and transaction summaries.

  • Shipment Status ReportsAvailable

    Follow available milestone and carrier-status information.

  • Collection & Aging ReportsAvailable

    Review open balances, due dates and recorded follow-up.

  • Profitability & Cost AnalysisAvailable

    Analyze permitted sales and reconciled cost information.

  • Custom Reports & FiltersAvailable

    Apply permitted report fields, scope and saved filters.

  • Export to PDF / ExcelAvailable

    Enable the format suitable for the particular authorized report.

  • Management KPI DashboardAvailable

    Summarize defined metrics with traceable source records.

  • Approval and manager workload reportsAvailable
  • SLA and notification performanceAvailable

    Thirty-day department notice and escalation summaries distinguish generated notices from confirmed external delivery.

  • Operational health trendsAvailable

    Seven-day worker run/failure trends summarize global operational telemetry without exposing other tenants’ approval records.

  • Department incident and reviewer accountabilityAvailable

    Health incidents can be manually mapped to a company department. Department counts and the separate 30-day reviewer decision summary have explicit windows and overlap limits.

Process, inputs & handoffs

Process

  • Select authorized report and scope
  • Apply allowed filters
  • Review source-linked metrics
  • Investigate exceptions
  • Export in the permitted report format

Information received

  • Scoped business records
  • Metric definition
  • Report permissions

Records or handoffs produced

  • Dashboard/report
  • Exception view
  • Permitted export

Open full module details →

Control

Document Center

Keep business documents, templates, versions and approvals inside the departments and workflows that require them.

Module responsibilities & availability

  • Department-wise Document StorageAvailable

    Limit document categories and access to the departments that need them.

  • Upload, View, DownloadAvailable

    Use authorized file handling for the linked business record.

  • Print / Save as PDFAvailable

    Provide a print/PDF option where the specific document type supports it.

  • Document TemplatesAvailable

    Enable the right templates for the relevant department and workflow.

  • Version HistoryAvailable

    Retain the document version associated with an approval or change.

  • Document Approval WorkflowAvailable

    Route the chosen version to assigned reviewers.

  • Audit TrailAvailable

    Track sensitive document access and lifecycle actions.

  • Search & FiltersAvailable

    Find authorized files by their record and metadata.

  • CSV ExportAvailable

    Export permitted document-list metadata when the workflow requires it.

  • Integration with All ModulesAvailable

    Attach supported documents contextually; no universal document menu or format grant.

  • Connected Office Mail file governanceAvailable

    Private Office Mail attachment storage, hold/review and recovery workflows are documented in their own modules. They do not implement versioning or governance for every Document Center record.

Process, inputs & handoffs

Process

  • Open the linked business workflow
  • Choose an allowed document type
  • Upload or prepare the relevant version
  • Route required approval
  • Retain permitted access and export history

Information received

  • Business-record context
  • Allowed template/file type
  • Department permission

Records or handoffs produced

  • Versioned document
  • Approval and access history
  • Context-appropriate print or export

Open full module details →

Platform

Mobile & API Access

Explain role-based mobile work, manager approvals, notifications and the roadmap for supported API/provider connections.

Module responsibilities & availability

  • Responsive Web DesignAvailable

    Adapt authorized workspaces to supported screen sizes.

  • Mobile-friendly InterfaceAvailable

    Prioritize tasks and forms relevant to mobile users.

  • Employee Self Service (ESS)Available

    Provide employee-specific requests and published information.

  • Manager ApprovalsAvailable

    Expose only assigned approval work with applicable limits.

  • Real-time NotificationsAvailable

    Plan configured delivery channels and permission-aware routing.

  • API IntegrationAvailable

    Publish supported authorized integration interfaces as they are implemented.

  • Third-party Services (Shipping, Customs)Available

    Connect approved shipping, payment and messaging providers.

  • Email / WhatsApp AlertsAvailable

    Deliver configured business messages through approved providers.

  • Mobile App (Android & iPhone installable app)Available

    One installable app for Android, iPhone and desktop.

  • Field Operations SupportAvailable

    Connect assigned rider, sales, collection and supervisor tasks.

Process, inputs & handoffs

Process

  • Sign in and select authorized company
  • Open the assigned role workflow
  • Submit the permitted action
  • Receive configured status updates
  • Sync or integrate through supported interfaces

Information received

  • Authorized session
  • Assigned workflow
  • Configured device/provider connection

Records or handoffs produced

  • Role-specific mobile action
  • Notification state
  • Supported integration handoff

Open full module details →

Workplace

Internal Office Mail

Give employees an internal company inbox for direct and department messages, with controlled attachments and personal read status.

Module responsibilities & availability

  • Employee inbox and sent messagesAvailable

    Recipients are company users, not public email addresses.

  • Department message routingAvailable

    An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.

  • Personal notifications and read statusAvailable

    Internal notices identify new messages and uploaded attachments.

  • Private attachment upload and downloadAvailable

    Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB.

  • Attachment lifecycle controlsAvailable

    Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.

  • Separate from public domain emailAvailable

    Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.

Process, inputs & handoffs

Process

  • Choose a colleague or permitted department
  • Write the internal message
  • Attach an allowed file using private storage
  • Recipient opens the inbox and reviews the notice
  • Archive personal messages or route follow-up

Information received

  • Authenticated company user
  • Recipient or department membership
  • Subject and message
  • Optional permitted attachment

Records or handoffs produced

  • Internal message and recipient records
  • Read/archive state
  • Attachment checksum and private metadata
  • In-app notice and audit record

Open full module details →

Workplace

Internal Messenger

Organize company chat in member-controlled threads, with incremental message polling and personal read cursors.

Module responsibilities & availability

  • Company-scoped chat threadsAvailable
  • Member-only message accessAvailable

    Thread participation and company identity determine which messages an authenticated user can access.

  • Incremental pollingAvailable

    Fetch up to 100 messages newer than the caller cursor from threads they belong to. Polling is distinct from WebSockets or background push.

  • Monotonic read cursorAvailable

    A thread member can advance their own read position. This is not a delivery confirmation or a read receipt for every participant.

  • Realtime media and pushRequires provider setup

    Realtime push, voice/video transport and mobile background delivery require separate infrastructure and validation.

Process, inputs & handoffs

Process

  • Create or join an authorized thread
  • Send a text message
  • Poll for newer member-visible messages
  • Advance personal read position

Information received

  • Authenticated company identity
  • Thread membership
  • Text message and cursor

Records or handoffs produced

  • Thread message history
  • Incremental results
  • Personal read position

Open full module details →

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