Booking
Capture the customer order and submit it for the configured review.
Typical owner: Order Booker / SalesRole profile / Assigned customers / territory
BDO
Record assigned customer interactions and submit eligible order requests for the configured approval path.
Role accountabilities
What this role is responsible for.
- Manage assigned customer interactions and submit eligible order requests.
- Work only within assigned company, branch and department scope.
- Send each record to the next authorized owner; decisions and approvals follow company policy.
What this role can access—and what needs a separate grant.
- Assigned customers/territory only. Cannot see other representatives’ customer lists or approve own exception; protect customer exports and log access.
These are FieldPro security requirements and intended permission boundaries.
Operational sequence
Where this role enters the workflow.
Approval
Approve, reject or return the order for rework according to company policy.
Typical owner: Assigned ApproverEach company sets its own owners, branch limits and approvals.
Expertise & module responsibilities
Workspaces connected to this role.
Each module shows what it manages, its process, information in and the records it hands off.
Sales Management
Show how a customer order moves from the sales team into approval and fulfilment.
Module responsibilities & availability
- Customer ManagementAvailable
Maintain assigned customers and their authorized business context.
- Sales Quotations (Multiple Revisions)Available
Keep quotation revisions and their approval history.
- Quotation ApprovalAvailable
Route the chosen quotation revision to the assigned approver.
- Sales OrdersAvailable
Turn an approved customer request into a controlled order.
- Delivery ManagementAvailable
Connect the order to warehouse dispatch and transport handoffs.
- Sales Invoicing (Issue / Cancel / Audit)Available
Manage invoice lifecycle through assigned issue/cancellation rights and audit.
- Customer ReturnsAvailable
Route eligible returns through the required warehouse and finance review.
- Sales Reports & AnalyticsAvailable
Review assigned team, customer and order activity.
- Export to PDF / ExcelAvailable
Provide permitted sales reports/documents in their appropriate export formats.
- Integration with Warehouse & AccountsAvailable
Carry source-linked stock and financial handoffs across departments.
- Configurable sales responsibilities across region and branch teamsAvailable
- Customer and order-booking contextAvailable
- Approval handoff before fulfilmentAvailable
- Order visibility across assigned sales rolesAvailable
Process, inputs & handoffs
Process
- Book customer order
- Submit for approval
- Follow stock reservation
- Track dispatch and delivery handoff
Information received
- Customer request
- Booked order
Records or handoffs produced
- Approval request
- Order fulfilment status
Approvals & Workflow Automation
Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.
Module responsibilities & availability
- Configurable sequential approvalsComing soon
- Escalation and assigned notificationsAvailable
- Reject and rework pathsComing soon
- Separation of duties and restrictions on self-approvalComing soon
- Manager approval and rework workspaceAvailable
The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.
- Searchable paginated approval queueAvailable
Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.
- Atomic bulk follow-upAvailable
Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.
- Department workload and safe reassignmentAvailable
Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.
- Company approval SLA and internal escalationAvailable
Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.
- Independent audit and CSV reportingAvailable
View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.
Process, inputs & handoffs
Process
- Create request
- Route to assigned approver
- Approve, reject or return for rework
- Complete authorized handoff
Information received
- Request and supporting records
- Approval policy
Records or handoffs produced
- Decision history
- Authorized next action
Push-to-Talk & Field Communication
Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.
Module responsibilities & availability
- Channel administration and permissionsAvailable
Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.
- One speaker at a timeAvailable
Company/channel speaking-turn controls use a 15-second lease and a holder-only release.
- Rider channel selectorComing soon
Initial Flutter sign-in, secure token storage and read-only channel selection exist.
- Live voice audioRequires provider setup
Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.
- Supervisor, sales, delivery and collection app coverageAvailable
- Local offline communicationRequires provider setup
Process, inputs & handoffs
Process
- Select an authorized company
- Open a granted channel
- Check transmit permission and acquire a speaking turn
- Send voice through the configured media service when available
- Release the turn and clear company state on sign-out
Information received
- Authorized company membership
- Channel grant and transmit rights
- Configured media infrastructure
Records or handoffs produced
- Permitted channel list
- Speaking-turn state
- Voice capability readiness status
